FAQs
CANDLE USE
If you accidentally spill candle wax, ensure that you let it harden so it can be easily removed in pieces. Cover it with paper towels, newspaper or similar spare material you have lying around and gently press with an iron on low heat. The spilt wax should melt and absorb into the paper.
If your candle glass starts to blacken with use, remember to keep the wick trimmed. Also always wait until after the candle is extinguished and cooled before removing the black marks with a dry paper towel.
To extinguish the candle flame, use a snuffer or carefully dip the wick into melted wax and then straighten to prevent smoking and prevent hot wax splatter. Try to avoid blowing candle flames out and do not extinguish with water as this can cause containers to break.
In order to maximise fragrance scent throw in a room, keep doors and windows closed and burn for 30 minutes. Opening windows and doors will help the scent to disperse.
If the candle is burning correctly, it should be constant (not flickering), teardrop shaped and upright
Candle SAFETY PRECAUTIONS
Candles are meant to be enjoyed, but it is important that you follow some commonsense safety rules when burning them.
o Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
o Follow the 2-foot rule – don’t place a burning candle within two feet of clothing, books, curtains or anything flammable.
o Keep candles out of reach of children and pets.
Keep lit candles away from draughts, ceiling fans and any air currents. Any form of air current can cause uneven burning, smoking, diminish the scent throw and even decrease the burn time.
Trim the wick to 5mm each time the candle is lit. This helps prevent the flame from getting too large.
To avoid large flames on your candle, trim the wick by 1/4 inch each time before relighting
o Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
o Always read and follow manufacturers’ directions for use and safety, and extinguish a candle if the flame gets too close to the candle holder or container.
Place burning candles at least 10cm apart from one another.
A burning candle should not be used as a nightlight.
A candle should not be burned for more than four hours at a time.
Do not burn the candle if the container is cracked, chipped, scratched or damaged in any way.
ORDERS
Yes we do accept online orders & you can pay by credit card, debit card ,online banking or any other online payment mode through Razorpay.link provided on the home page
Yes candles can be customised but there may be additional cost, depending on level of customisation
We work with a logistics partner to fulfill your online orders, which means that we will try our best to cancel or make changes to your order, however there is no guarantee. Please email us at customersupport@themarichi.in and we will let you know if changes or cancellations can be made. Thank you for your understanding!
Yes you can send by putting the details of delivery on the order. We will also add a handwritten message as per your request
We sure do. To request to become a Marichi stockist, please submit your store’s information at chetna@themarichi.in, and our sales team will follow up shortly.
SHIPPING
We offer Free shipping across India if value of purchase is above Rs.599
Shipping within India takes 3-5 business days. Shipping within Delhi / NCR takes 1-2 business days.
Once an order is shipped, you will receive an email from us with the tracking details. Should you have any questions about your order dispatch, we’re just a quick email, or phone call away customercare@themarichi.in , +91-9811292889
Within India, we ship through our delivery partner Our delivery partner will attempt to deliver the package thrice before they return it to us. Please provide a mobile number that you are available at, and your complete shipping address including the pin code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
We accept all major debit & credit cards (including Mastercard, Maestro, Visa, American Express and Diners Club International) and also provide Net Banking options across major banks.
Currently our shipping services are limited to within India
We accept returns or exchanges if the product has been damaged during transit. Our return policy lasts 10 days. To be eligible for a return or exchange, your product must be unused and in the same condition as when you received it. To return or exchange your defective/damaged product, you should mail your product to: Marichi Overseas, 230A Masjid Moth, south Extn-II, New Delhi-110049, India. Please send us an email at customersupport@themarichi.in if you receive a damaged product.
